Xelion Phone System for Small and Medium sized Businesses
Xelion Phone Systems - Smarter Business Communication for Modern Companies
Xelion combines powerful cloud telephony with desktop, mobile and CRM integration, giving your team the flexibility to answer business calls anywhere without compromising professionalism or customer service.
- Make and receive calls from desktop, mobile or handset
- Integrate with Microsoft 365, CRM platforms and calendars
- Built for office, home and remote workers
- Real-time presence, chat and internal collaboration tools
- UK-based onboarding, support and number porting
Xelion Phone Systems
Cloud-Based Business Phone Systemfrom just £9.99 per user
The Xelion Phone System is a fully cloud-hosted business telephone solution, giving organisations all the benefits of enterprise-grade communications without the cost and complexity of maintaining traditional on-site PBX hardware.
Because the system is hosted securely in the cloud, businesses benefit from automatic software updates, improved reliability, and reduced maintenance requirements. There is no need to invest in expensive server equipment, making Xelion a cost-effective solution for businesses of all sizes.
- Voice, SMS, Messaging, LiveChat and WhatsApp from a single interface
- Robust call control and user functionality to enhance communication
- Enable staff to work from anywhere at any time
As your business grows, additional users, locations, and features can be added quickly and easily, allowing the system to scale alongside your organisation without costly infrastructure upgrades.
Whether you operate from a single office or multiple sites across the UK, Xelion provides a consistent and reliable communication platform that keeps your teams connected.
Call Systems Features Included
Call
Call
Call
Call
LiveChat
SMS
Inclusive
CRM
Video
Teams
Wall
Advanced Call Management
Delivering exceptional customer service starts with effective call handling. The Xelion Phone System includes an extensive range of intelligent call management features that help businesses manage high call volumes efficiently while improving the caller experience.
Features include:
- Auto Attendant (IVR) – Direct callers to the correct department using customised menu options.
- Call Forwarding – Automatically route calls to another extension, mobile phone, or office location.
- Hunt Groups – Ensure incoming calls are answered by the next available team member.
- Call Queues – Manage busy periods with professional queue announcements and music on hold.
- Call Recording – Record conversations securely for compliance, quality assurance, and staff training.
- Voicemail to Email – Receive voicemail recordings directly in your email inbox for faster response times.
- Presence Management – Instantly see whether colleagues are available, busy, or away.
- Call Reporting & Analytics – Access detailed reporting on call volumes, missed calls, answer times, and team performance.
These advanced capabilities allow businesses to optimise workflows, reduce missed opportunities, and provide faster, more efficient customer service.
Always Stay Connected with WhatsApp
The Phone System with WhatsApp Business
Bring customer communication into a single platform with Xelion’s WhatsApp Business integration. Businesses can manage WhatsApp conversations alongside calls, internal messaging and other communication channels, helping teams respond faster and maintain better visibility across customer interactions.
By integrating WhatsApp Business with Xelion, employees can communicate with customers using one of the world’s most widely used messaging platforms while keeping conversations professional, organised and accessible across the wider team. This is particularly valuable for customer service teams, sales departments and businesses that rely on fast response times.
Messages can be handled centrally rather than through individual employee mobile phones, helping businesses maintain consistency, improve accountability and reduce the risk of missed enquiries. Teams can collaborate more effectively by sharing visibility of customer conversations and ensuring communication continues even when individual staff members are unavailable.
CRM Integration
One of the biggest advantages of the Xelion Phone System is its ability to integrate seamlessly with leading Customer Relationship Management (CRM) platforms.
When a customer calls, Xelion can automatically display their contact details, account history, and previous interactions before the call is answered. This gives employees immediate access to valuable information, allowing them to deliver faster, more informed, and personalised customer service.
CRM integration also reduces manual data entry by automatically logging calls, notes, and customer interactions, helping improve productivity while maintaining accurate customer records.
Xelion integrates with many popular business applications, including:
- Microsoft Dynamics 365
- Salesforce
- HubSpot
- Microsoft Outlook
- Microsoft 365
- Exact
- SAP
- Zendesk
These integrations help businesses streamline operations while creating a more connected and efficient workplace.
Ideal for Multi-Site & Hybrid Businesses
Today's businesses need flexibility, and the Xelion Phone System is built with hybrid and remote working in mind. Employees can stay connected whether they're working from the office, home, or on the move, using the same business phone number across multiple devices.
The intuitive Xelion desktop and mobile applications transform smartphones, tablets, and computers into fully featured business telephones, ensuring your team never misses an important call.
Users can:
- Make and receive business calls from anywhere with an internet connection
- Transfer calls between colleagues with ease
- Access shared company contacts and directories
- View real-time colleague presence and availability
- Listen to voicemail messages remotely
- Switch seamlessly between desktop and mobile devices during the working day
- Send instant messages and collaborate more effectively
This flexibility improves employee productivity while ensuring customers receive the same professional service regardless of where your staff are working.
Xelion Phone System for better communication
Today's businesses need flexibility, and the Xelion Phone System is built with hybrid and remote working in mind. Employees can stay connected whether they're working from the office, home, or on the move, using the same business phone number across multiple devices. The intuitive Xelion desktop and mobile applications transform smartphones, tablets, and computers into fully featured business telephones, ensuring your team never misses an important call.
Improve Business Productivity
With unified communications in one platform, employees spend less time switching between applications and more time helping customers.
Flexible for Growing Businesses
Whether you're a small business with five users or a large organisation with hundreds of employees, Xelion scales easily as your business grows.
Reduce Communication Costs
Cloud telephony reduces the need for costly hardware and maintenance while offering competitive call rates and predictable monthly pricing.
Better Customer Experience
Advanced call routing ensures customers reach the right department quickly, reducing wait times and improving satisfaction.
Business Continuity
If your office experiences internet or power issues, calls can automatically be redirected to mobiles or alternative locations, helping your business remain operational.
Find your Perfect Phone System for your Business!
Choosing the right business phone system is about more than making and receiving calls.
FAQs
What is the Xelion Phone System?
Xelion brings all your business communications together into one interface. Voice, SMS, messaging, LiveChat, and WhatsApp via a single desktop or mobile app alongside traditional hardware.
Why should I choose Xelion?
Xelion offers unmatched flexibility and efficiency with advanced management features, staying on top of call traffic while enhancing productivity and customer experience.
What are the benefits of Xelion?
WhatsApp Business integration, LiveChat, Microsoft Teams connectivity, comprehensive wallboards, and ISO 27001:2023 security certification - all from one platform.
Does Xelion include WhatsApp Business?
Yes! WhatsApp Business integration is included, allowing you to respond to customer enquiries and send templated messages directly through the Xelion interface.
Can Xelion integrate with Microsoft Teams?
Absolutely. Microsoft 365 and Teams integration is FREE for all Xelion users. Connect your Teams app to Xelion with no additional licenses required.
Is Xelion secure?
Yes. Xelion is ISO 27001:2023 certified with robust encryption, regular penetration testing, privacy-by-default design, and secure data centers across multiple locations.
What devices work with Xelion?
Xelion works on all devices - desk phones, mobile apps (iOS/Android), desktop softphones (Windows/Mac), tablets, and web browsers. Everything syncs seamlessly.
How much does Xelion cost?
Xelion starts from £10.99/user/month with no setup fees. All features included - WhatsApp, LiveChat, Teams integration, call recording, and wallboards. No hidden costs. WhatsApp, LiveChat, Teams integration, call recording, and wallboards. No hidden costs. can transfer (port) your existing number to your new system without interruption.
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
Telecoms World's Platinum Partners
