Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.

Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.

Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.

Web-based Call Management is Included with Silver, Gold and Platinum Tariffs

Create a professional first impression with our Virtual Receptionist service. Automated IVR (Interactive Voice Response) menus greet callers professionally and route them to the right department or person without human intervention, making even small businesses sound like large enterprises.

Customize your menu options with up to 9 different routing choices, allowing callers to select sales, support, accounts, or any department you configure. Record professional greetings in your own voice or use our professional voice-over service to create the perfect welcome message.

Route calls based on caller selections to different phone numbers, departments, or voicemail boxes. Perfect for managing multiple services or teams with a single business number, improving efficiency while reducing missed calls. Time-of-day rules can change menu options based on business hours.

Virtual Receptionist features are available with Gold and Platinum Tariffs

Make data-driven decisions with comprehensive call analytics and reporting. Track every call to your business number with detailed insights including call duration, time of day patterns, caller geographic location, missed calls, and peak volume periods. Understand exactly how customers interact with your business.

Identify which marketing campaigns drive the most calls by tracking call sources and patterns. Monitor team performance with individual extension analytics, measure response times, and optimize staffing levels based on real call data. Export reports for stakeholder meetings or integrate with your business intelligence tools.

Real-time dashboards show current call activity, queue status, and live performance metrics. Historical reports reveal trends over weeks and months, helping you forecast demand and allocate resources effectively. Turn your phone system into a strategic business asset with actionable insights.

Free Call Analytics are Included with Platinum Tariff. Basic analytics available on Gold.

Every phone call represents a potential sale, a loyal customer, or an opportunity to strengthen your business. Yet missed calls, long wait times, and limited office hours can result in lost revenue and frustrated customers.

With Voice Agents, powered by Telecoms World, your business never has to miss another opportunity. Our intelligent AI voice assistants answer every call 24 hours a day, 365 days a year, delivering fast, professional and consistent customer service whenever your customers need you.

Whether someone is making a sales enquiry, requesting support, booking an appointment or simply looking for information, Telecoms World Voice Agents handle conversations naturally and efficiently. They can answer frequently asked questions, qualify new leads, schedule appointments, capture customer information and seamlessly transfer priority calls to the right member of your team when human assistance is required.

The result is a better experience for your customers and more time for your employees to focus on the work that matters most.