Mid-Call Transfer
Seamlessly transfer callers to any landline or mobile
- Transfer calls between 3 parties inside or outside of your organisation
- Quick re-directing of business calls at the click of a button
- Flexibly transfer calls to colleagues and clients located anywhere
- Transfer calls to third party platforms for secure PCI payments
- Save inbound call channel by transferring calls in the cloud
Choose how you transfer calls to colleagues
Using the Mid-Call Transfer function, the call handling agent can choose how they would like to transfer the call to their colleague.
Calls can be transferred to any UK landline or mobile number using either a blind transfer, introduction transfer or transfer with all parties remaining on the line. This flexibility ensures that sensitive calls are handled appropriately - introduce the caller before transferring, or transfer immediately for urgent matters.
Transfer calls seamlessly to colleagues working in the office or remotely, ensuring every customer reaches the right person quickly regardless of where your team is located.
The benefits of choosing Mid-Call Transfer
See why more customers choose Telecoms World
Help callers find the right person by transferring them quickly to the correct department within your office. Calls can be transferred at the click of a button, reducing the caller's waiting time for increased customer satisfaction. Transfer calls immediately, or by first placing the caller on hold while you speak to the 3rd party recipient before the connection completes.
No matter where your colleagues are located in the UK, calls can be transferred seamlessly to any mobile or landline number. This means customers can be connected quickly and efficiently to any member of staff. If your sales team are at home or out on the road, calls can be connected immediately to increase customer sales opportunities.
Mid-Call Transfer allows you to use existing hunt groups to transfer inbound calls to departments. If the caller requires information on their account or payment terms, they can be transferred to the billing team where anyone from that hunt group can pick up the call, eliminating the need to reach a specific individual.
Transfer customer calls to secure payment platforms mid-call for PCI compliance. If your sales team are working from home using their mobiles, initial payments for new business wins may need to be taken using a PCI compliant payment source. The call can be transferred to the 3rd party for secure and private payment, then transferred back to the sales agent to conclude the call.
Transfer callers without hassle by placing them on hold or immediately transferring the call with ease. Calls are transferred quickly and efficiently with no time wasted on finding the correct number. Enhance caller satisfaction by making seamless transitions between departments, ensuring professional handling throughout every customer interaction.
Keep lines free with call transfer in the cloud
Keeping lines free for incoming sales or support calls is a fundamental part of running a telephone service for callers.
If calls are transferred in the traditional method, a line is used to transfer the call - this would prevent a call from arriving at the business. With Mid-Call Transfer in the cloud, calls are transferred in a layer above the phone system or telephone line, keeping lines available for incoming calls.
This cloud-based approach means your physical phone lines remain open for new customer calls, even while active transfers are taking place, dramatically increasing your call handling capacity without adding expensive hardware.
FAQs
Our Mid-Call Transfer solution enables you to transfer a call between 3 parties to any landline or mobile located in the UK. Seamlessly transfer calls to colleagues working in the office or remotely at the click of a button. Transfer calls from Party A (the caller) to Party B (the first receiver) and Party C (the second receiver).
It's possible that an answered incoming call may need to be transferred to a colleague best suited to answer the caller's enquiry. For example, someone getting through to the sales team may need to be transferred to the billing team to settle an account. Mid-Call Transfer enables you to quickly and efficiently transfer the call to the correct person or department.
When the caller needs to be transferred, they can be placed on hold while the agent informs their colleague who the caller is and what it's in regard to before the full transfer is made. Alternatively, callers can be immediately transferred to the appropriate department who will then pick up their ringing telephone to complete the Mid-Call Transfer.
Yes. Your employees can talk to each other before transferring a call so they know what the call is regarding. This can help reduce overall call time and increase productivity by ensuring the receiving party is prepared to assist the customer immediately.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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