Multi-time Zones
Divert calls to staff or departments based on the time of day
- Manage incoming calls effectively at all times of the day
- Increase sales by extending call hours to sales teams
- Allocate specific call times for specific members of staff
- Never miss another business call with quick call directing
Configure where calls are routed by time of day
Up to four time zones can be activated on any given day, with the option to choose a separate landline number, mobile number, phone system or hunt group target for each of the time periods.
Configure where calls are answered early morning, midday, afternoon and evening at the click of a button. Each of the daily time zones can route incoming calls to a dedicated target number or call group. Morning calls, midday calls, afternoon calls and calls received during the evening can take different call paths based on the staff rotation or changes to the department shift patterns.
The benefits of choosing our Multi-time Zones solution
See why more customers choose Telecoms World
Extend the hours your sales team can receive inbound sales calls and never miss another business opportunity. Your business may be missing important inbound calls due to the office officially being closed, however, enabling your sales team to receive calls an hour or two outside of regular hours can boost business sales. Configure early morning (7-9am) and evening (5-7pm) routing to dedicated sales staff for maximum lead capture.
Adapt to sudden and unexpected employee changes to your daily operations such as sickness, annual leave and maternity leave. Set specific time zones for individual staff members or groups of staff to ensure that every incoming call is answered promptly for enhanced customer satisfaction. Instantly adjust routing when team members are unavailable, maintaining seamless customer service regardless of staffing changes.
It's important to ensure that weekend calls are received and responded to appropriately. Setting a time zone over the weekend via call centres or staff working overtime is a great way to ensure every business call is captured and responded to for increased sales and customer satisfaction. Route Saturday and Sunday calls to dedicated weekend teams or on-call staff who are compensated for weekend availability.
It's possible that your business may have staff with varying shift patterns and situations that require specific time zones for their calls such as part-time staff. Setup time zones to facilitate the needs of every type of worker throughout your business. Whether they are part-time or full time employed. Accommodate flexible working arrangements, job shares, and contractors with customized time-based routing that matches your unique staffing model.
From small to larger organisations, businesses of all sizes can benefit from Multi-time Zones. Whether you have 2 employees or 200, time-based routing ensures optimal call distribution throughout the day. Scale from simple morning/afternoon splits to complex multi-department, multi-shift routing as your business grows, without changing systems or incurring additional setup costs.
FAQs
Our Multi-time Zone solution allows businesses to allocate inbound calls to specific departments or staff by setting time of day call routing. Many businesses have multiple departments including sales - Multi-time Zones ensures that every call reaches the department most likely to be available during the time of the call.
As an example, Multi-time Zones can be set so that calls only filter through to your sales team between 8am-9am (just before your business officially opens), after which, the rest of your staff will be added to the hunt group for inbound calls. When the office then closes at 5pm, calls can then be reset only to be received by the sales team once again. This increases the chance of early morning, evening and weekend sales calls getting answered.
Creating multiple time zones for your organisation allows you to broaden the hours you're open to receive sales calls. This means that any callers wanting to call through during out of office hours can still get through to the sales team. Having dedicated times to receive calls throughout the business also enhances your call handling, ensuring that every inbound call is handled effectively by office staff and weekend call centres.
Very easy! Log in through our website and make instant changes with the click of a button. It's easy to do but our dedicated customer service team are on hand to help.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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