Phone System with Power BI
Data-driven decisions utilising call data
- Use intuitive dashboards and reporting on calls and staff
- Drive better business decisions by analysing calls & business data
- Direct integration using real-time API interactions
- We can see what is happening in real time & make changes
- For an instant quotation, contact us on 0800 043 4383
Our experts are on-hand to demonstrate the power within Power BI
- Intuitive dashboards & reporting
- Real-time view of calls and staff
- Analysing calls & business data
- Instant analysis for decision making
- Real-time APIs for call data 24/7
- Call the experts on 0800 043 4383
The key benefits of using Power BI with a phone system
See why more customers choose Telecoms World
View your incoming calls in an easy-to-digest format. The graphs and charts are perfect for quick glance or to present data to your team.
Call Analytics gathered from calls in real-time, allowing you to react to high call volumes or missed calls in an instant.
Export your call data in either Excel or CSV format. Our platform makes it easy to review and compare your Power BI information.
Search by date, time, and number within a range of reports. Use the data to review business performance data and boost your results.
Data within Power BI is stored for as long as you require to help you analyse business interactions, staff and sales or support performance.
Visualise incoming and outgoing call data to spot trends and gain instant insight into all departments, branches, and staff activity.
What is Power BI?
Power BI is a Microsoft application that gives 365 users the ability to create real-time, interactive data visualisations from multiple data sources.
Build easy-to-understand graphs, charts, and data tables that share important business insights to drive decision-making and future success. Power BI is becoming one of the more popular apps within the 365 suite — a host of intuitive tools that allow business managers and owners to get an instant view of their business successes and challenges.
Visualise your business communication data in Power BI’s interface
Define which type of data you want to visualise in your dashboard or reports within Power BI from your phone system to filter through data and display the reports or KPIs that matter.
We provide a simple and cost-effective solution to get your phone communication data into Power BI with powerful insight into business calls, live chats, WhatsApp messages, emails and more — all from a single interface.
How is call data presented in Power BI?
Call Data Records (CDRs) are gathered in real-time, from when an external landline or mobile phone number reaches a number within the business phone system.
All call information is captured — often used for end-of-day reporting or live wallboards. The advancements in cloud data storage and web services allow the collated CDR files to be visualised in data views using Power BI.
Our default call reporting framework ‘Business View’ provides key information on incoming and outgoing calls, hunt groups, agents and contact centre KPIs. From there, organisations can evolve the views to present wider business information or engage a professional services team to deliver an entirely custom view.
FAQs
Power BI is a Microsoft application that gives 365 users the ability to create real-time, interactive data visualisations from multiple data sources. Build easy-to-understand graphs, charts, and data tables from your business call data.
Call Data Records (CDRs) are gathered in real-time, from when an external landline or mobile phone number reaches a number within the business phone system. From this stage, the time to answer and initial response data is captured and presented in Power BI dashboards.
Power BI offers a wide range of graphs, charts and reports to help visualise company data. Our default call reporting for Power BI is ‘Business View’ and this framework provides key information on incoming and outgoing calls.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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