Support Services
System updates for Telecoms World
How to Report an Issue
If you are experiencing a service disruption, our UK-based support team is available 24/7.
- Call our Support Team on 0800 043 0800 Option 3
- Email support@telecomsworld.com with details of the issue
- Your dedicated Account Manager can escalate urgent issues directly
We monitor all services proactively and post updates to this page as incidents are identified and resolved.
Historical Service Status Updates
Past incidents affecting Telecoms World services
Major Service Outage — Leased Line Resolved
We have been made aware of an issue impacting customer network services hosted within the Manchester area. Network and architecture engineers are investigating the fault.
We would like to apologise for the inconvenience this is causing and appreciate your understanding.
Microsoft Outage Resolved
A major outage has been identified this morning linked to Microsoft. The incident has been raised however this will have a knock-on effect on services across the network relating to access to our portals and multiple systems.
We are pleased to confirm that our portal access has resumed to full availability. If you are still experiencing problems please call 0800 043 0800 Option 3 or email support@telecomsworld.com.
Carrier Routing Issue — 0800 099 XXXX Range Resolved
We are aware of a carrier routing issue with numbers in the range 0800 099, this includes all numbers in the Telecoms World allocation from 0800 099 6000 to 0800 099 6999.
Disruptions were noted on March 19, 2024, as calls began to go straight to a busy signal. A carrier issue was identified affecting all numbers in the 0800 099 range.
Calls to 0800 099 are now clearing properly over both offnet and onnet connections. The matter is still being investigated with the network to ensure comprehensive resolution.
BT and Openreach Industrial Action Resolved
Update regarding the BT and Openreach strike action taking place on: Thursday 6th Oct, Monday 10th Oct, Thursday 20th Oct, and Monday 24th Oct. It is expected that 40,000 BT Group workers will strike.
BT and Openreach have said they will endeavour to reduce the impact by postponing all non-essential engineering works or software updates. Any affected appointments will be rescheduled after the last day of strike action.
Openreach and BT Worker Strike Action Resolved
Following the news that Openreach and BT workers have served notice to strike over pay, we anticipate that businesses could experience lead times for installs and some delays to repairs.
Strike action will occur on Tuesday 30th August 2022 and 31st August 2022. During any industrial action, Openreach will prioritise repairs over the provision of new orders.
Openreach is a key supplier to the services we provide, and we are liaising closely with them to ensure we are kept informed of any key developments.
Voicemail to Email Issue Resolved
We are currently aware there is a fault with Voicemail to email; this has been raised with the network, who are investigating as a priority.
Voicemail to Email issue resolved. Voicemails from 15/08/2022 should now be in your inbox.
Openreach and BT Worker Strike Action Resolved
Following the news that Openreach and BT workers have served notice to strike over pay. Strike action is due on 29th July and 1st August.
Openreach will prioritise repairs over new orders. Our team continues to be on hand to support you and your business.
Hosted and SIP — Call Issue Resolved
We are currently aware of an issue affecting incoming and outgoing calls for Hosted and SIP services.
Issues with hosted voice and SIP now resolved. The situation is being actively monitored.
Number Manager & Call Statistics — Server Updates Resolved
Between 14:00 and 16:00 access to Number Management will not be available during internal server updates. For amendments to call routing, please email customerservices@telecomsworld.com.
BT Exchange Incident — Midlands & South West Resolved
Loss of voice services covering multiple regions with point codes linking the network currently down. This can impact calls out to mobiles.
High priority incident impacting lines in the Midlands and South West. A number of BT exchanges are impacted and being investigated.
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See why more customers choose Telecoms World
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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