Ensure that your callers experience a fantastic service with our award-winning range of call management solutions to complement your business communications.
We offer a wide range of easy-to-use, resilient and highly reliable call handling solutions designed to ensure that all calls are answered by staff, call handling agents or voicemail. Call Solutions are managed from an online interface, and changes are made instantly at the click of a button to enhance your business communications.
Call Routing, Call Queuing, Call Record, IVR, Call Analytics...Enhance my callers experience
Our ‘Award Winning’ Hosted Contact Centre provides you with the features to manage multiple agents in your call group using a single web-based solution. Your home workers and remote workers are activated in the online portal with management and agent level control.
The easy-to-use online portal allows agents to login and makes their mobile or landline available to answer incoming client calls from a queue or hunt group. Also, the management level gives you real-time wallboard analytics on calls and agent activity. Each agent is given access to their own portal with a username and password to set their status to active. Agents will then receive queued calls to their landline or mobile number, distributed based on their preferences, skill level or in a particular agent order.
Quick to setup and extremely easy to manage telephone agents
Improve staff productivity with a faster and more resilient business internet connection with our diverse range of business broadband options.
Our connections are deployed with the highest speed to your premise, and reliability is enhanced as your data is carried over our business-only network. When switching, we take care of it all and ensure a seamless migration to our internet service, supported by our unrivalled support.
Business Only Broadband from £15.99/monthUpgrade My Business Broadband
Our mobile SIM-only deals offer you all the benefits of joining our business-only network with the best business Call, Text and Data rates. We offer business call rates in the UK from leading networks, including Vodafone, O2 and EE, and consistently low roam rates covering all 196 countries in Europe and the world.
Non-geographic numbers include the popular freephone range starting 0800 or select a local rate 0333 number. Generate a rebate with each call by choosing from a range of 084x and 087x numbers or take advantage of virtual geographic 01 /02 numbers to create a business presence in a chosen region of the UK.
Unlimited Calls, Text and Data - Only £24.99/monthUpgrade to Business Mobile
I just started a new business. We were looking for advice after finding Telecoms World on Google. I used the call back system, which was fantastic. Received a call from Sam in approx 20 seconds from inputting our number. He was very knowledgeable and friendly and not pushy in any way. He delivered a 1st class service! We signed up on a basic package to try it out first. Sam said we would be set up within 24-48. We were working the same evening. The web interface very easy to use, and we already love it. An excellent company would highly recommend!!!
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG