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Queue Messages

Professionally recorded phone system messages

Create the perfect first impression for every caller
10,000+ professionally scripted voice recording options
Stream voice recordings straight to your VoIP Phone System
Tailor specific messages for specific callers and queue types
Professional Queue Messages from 300+ voice artists
KEEP CLIENTS ON THE LINE WITH ENGAGING QUEUE MESSAGES

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What are Queue Messages?

Queue Messages help your business to create a professional and reputable approach to enhancing the caller experience by providing informative messaging to callers while they wait in a queue or placed on hold. Queue Messages can be tailored to any type of business and are studio recorded by a team of professional voice artists. Recordings can be created to suit the business brand and tone of voice.

Why do I need Queue Messages?

Nobody likes to be placed in a queue or on hold, but with many businesses with increased call volumes, it’s important to ensure that callers who are remain on the line with regular message reminders that you haven’t forgotten about them. This is also a fantastic opportunity to provide callers with information on new offers and marketing information while they wait.

How does Queue Messages work?

Using a simple and intuitive online portal, your business can login and type out the exact messaging you would like callers to hear when contacting your business. Our professional voice artists will then take your script and provide your recording within 2 working days. Your business can also create and download a text-to-speech recording for immediate affect while you wait. Create multiple compilations for different types of queue and stream recordings straight to your VoIP Phone System.

Queue Messages
"Our professional Queue Messages provide your callers with a friendly call experience while they wait, increasing the chances of them remaining on the phone and making a purchase."
Speak with our UK based team to learn how Queue Messages can help your business

Key Features of our Queue Messages solution

Create compilations for every queue type
Create compilations for every queue type

Compilations can be setup for individual departments with various types of music tracks and messaging. Simply create a new compilation using our online portal, add in your personalised recordings or one of our pre-recorded messages and re-order them to suit your requirements. Interlace your queues with promotional offers, comfort messages such as “sorry about the delay” and music tracks.

Stream recordings to your Wildix System
Stream recordings to your Wildix System

Stream your recordings and compilations directly to your VoIP Phone System by quickly and simply copying and pasting a URL link with real-time updates. Wildix is a 100% secure, web-based Unified Communications and Collaboration (UC&C) system provider using WebRTC technology. We are a Gold partner to Wildix, enabling us to provide the most secure telecom solutions for your business.

Schedule times and dates for specific messages
Schedule times and dates for specific messages

Queue Messages can be scheduled for various times and dates for increased brand exposure. Create Queue Messages and music for specific time periods including holidays such as Easter and Christmas. For example, your business could include any promotional festive offers over the Christmas holidays and add music to play from 6th December through to Christmas Day to keep callers engaged.

Instantly download text-to-speech recordings
Instantly download text-to-speech recordings

It takes 2 days for our professional voice artists to create and send the perfect recording for your business. In the meantime, your business can benefit from a quick and easy recording solution by downloading your own text-to-speech recording. As long as you’ve entered your script perfectly without spelling errors, your download will be played back perfectly and ready for instant use.

The benefits of choosing our Queue Messages solution

Beneficial For Any Business Size
Beneficial Solution For Any Business Size

From small to larger organisations, businesses of all sizes can benefit from a Queue Messages.

Over 300 Professional Voice Artists Available
Over 300 Professional Voice Artists Available

300+ voice artists available with a quick 2 day turnaround time for all types of messaging.

10,000 Pre-Recorded Messages & Prompts
10,000 Pre-Recorded Messages & Prompts

10,000+ professionally scripted and pre-recorded messages and prompts to use straight away.

Tailor Messages For Specific Types of Queue
Tailor Messages For Specific Types of Queue

Create different compilations for each queue so callers always hear the content most relevant to them.

Stream Directly To Your VoIP Phone System
Stream Directly To Your VoIP Phone System

Stream all your content straight to your VoIP Phone System with any updates changed in real-time.

Text-To-Speech Options For Immediate Release
Text-To-Speech Options For Immediate Release

Best of breed text-to-speech characters that enable you to record new messages for immediate use.

Easy-To-Use And Intuitive Online Web Portal
Easy-To-Use And Intuitive Online Web Portal

Access all of your marketing messages, IVR prompts and wait music in our online web portal.

5 Star Service From Our UK-Based Team
5 Star Service From Our Expert UK-Based Team

Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Your Body Means Business
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - PING
18,500
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Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

Connect with us

Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

KEEP CLIENTS ON THE LINE WITH ENGAGING QUEUE MESSAGES