Queue Messages
Professionally recorded phone system messages
- Create the perfect first impression for every caller
- 10,000+ professionally scripted voice recording options
- Stream voice recordings straight to your VoIP Phone System
- Tailor specific messages for specific callers and queue types
Create professional queue messages for every caller
Queue Messages help your business to create a professional and reputable approach to enhancing the caller experience by providing informative messaging to callers while they wait in a queue or placed on hold.
Compilations can be setup for individual departments with various types of music tracks and messaging. Simply create a new compilation using our online portal, add in your personalised recordings or one of our pre-recorded messages and re-order them to suit your requirements. Interlace your queues with promotional offers, comfort messages such as "sorry about the delay" and music tracks.
The benefits of choosing our Queue Messages solution
See why more customers choose Telecoms World
From small to larger organisations, businesses of all sizes can benefit from Queue Messages and on-hold messaging. Whether you handle 10 calls or 1000 calls per day, professional queue messages keep callers engaged and reduce hang-ups. Scale from simple hold music to complex multi-queue compilations with department-specific messaging as your business grows.
300+ professional voice artists available with a quick 2 day turnaround time for all types of queue messaging and on-hold announcements. Choose voices that match your brand personality for different departments - friendly for customer service, professional for billing, enthusiastic for sales queues. Consistent voice talent across all messaging creates cohesive brand experience.
10,000+ professionally scripted queue messages and on-hold prompts to use straight away. Browse extensive library of comfort messages ("Your call is important to us"), position announcements ("You are number 3 in the queue"), estimated wait times, and promotional content. Simply select, customize if needed, and deploy immediately without waiting for custom recordings.
Create different message compilations for each queue type so callers always hear content most relevant to them. Sales queues can feature special offers, support queues can include troubleshooting tips, billing queues can highlight payment options. Tailor specific messages for specific caller types and queue categories, ensuring every customer receives information appropriate to their inquiry.
Access all of your queue messages, on-hold music, and promotional content in our easy-to-use and intuitive online web portal. Drag-and-drop interface makes creating and managing queue compilations simple. Preview messages before deploying, schedule seasonal content for holidays, and update messaging in real-time with changes reflected immediately across your phone queues. Complete control from any device.
FAQs
Queue Messages help your business to create a professional and reputable approach to enhancing the caller experience by providing informative messaging to callers while they wait in a queue or placed on hold. Queue Messages can be tailored to any type of business and are studio recorded by a team of professional voice artists. Recordings can be created to suit the business brand and tone of voice.
Nobody likes to be placed in a queue or on hold, but with many businesses with increased call volumes, it's important to ensure that callers who remain on the line with regular message reminders that you haven't forgotten about them. This is also a fantastic opportunity to provide callers with information on new offers and marketing information while they wait.
Using a simple and intuitive online portal, your business can login and type out the exact messaging you would like callers to hear when contacting your business. Our professional voice artists will then take your script and provide your recording within 2 working days.
Your business can also create and download a text-to-speech recording for immediate effect while you wait. Create multiple compilations for different types of queue and stream recordings straight to your VoIP Phone System.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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