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Queue Messages help your business to create a professional and reputable approach to enhancing the caller experience by providing informative messaging to callers while they wait in a queue or placed on hold. Queue Messages can be tailored to any type of business and are studio recorded by a team of professional voice artists. Recordings can be created to suit the business brand and tone of voice.
Nobody likes to be placed in a queue or on hold, but with many businesses with increased call volumes, it’s important to ensure that callers who are remain on the line with regular message reminders that you haven’t forgotten about them. This is also a fantastic opportunity to provide callers with information on new offers and marketing information while they wait.
Using a simple and intuitive online portal, your business can login and type out the exact messaging you would like callers to hear when contacting your business. Our professional voice artists will then take your script and provide your recording within 2 working days. Your business can also create and download a text-to-speech recording for immediate affect while you wait. Create multiple compilations for different types of queue and stream recordings straight to your VoIP Phone System.
Compilations can be setup for individual departments with various types of music tracks and messaging. Simply create a new compilation using our online portal, add in your personalised recordings or one of our pre-recorded messages and re-order them to suit your requirements. Interlace your queues with promotional offers, comfort messages such as “sorry about the delay” and music tracks.
Stream your recordings and compilations directly to your VoIP Phone System by quickly and simply copying and pasting a URL link with real-time updates. Wildix is a 100% secure, web-based Unified Communications and Collaboration (UC&C) system provider using WebRTC technology. We are a Gold partner to Wildix, enabling us to provide the most secure telecom solutions for your business.
Queue Messages can be scheduled for various times and dates for increased brand exposure. Create Queue Messages and music for specific time periods including holidays such as Easter and Christmas. For example, your business could include any promotional festive offers over the Christmas holidays and add music to play from 6th December through to Christmas Day to keep callers engaged.
It takes 2 days for our professional voice artists to create and send the perfect recording for your business. In the meantime, your business can benefit from a quick and easy recording solution by downloading your own text-to-speech recording. As long as you’ve entered your script perfectly without spelling errors, your download will be played back perfectly and ready for instant use.
From small to larger organisations, businesses of all sizes can benefit from a Queue Messages.
300+ voice artists available with a quick 2 day turnaround time for all types of messaging.
10,000+ professionally scripted and pre-recorded messages and prompts to use straight away.
Create different compilations for each queue so callers always hear the content most relevant to them.
Stream all your content straight to your VoIP Phone System with any updates changed in real-time.
Best of breed text-to-speech characters that enable you to record new messages for immediate use.
Access all of your marketing messages, IVR prompts and wait music in our online web portal.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG