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Disaster Recovery
Avoid disruption during unexpected systems failures
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What is Disaster Recovery?
As we all now know from the Coronavirus pandemic, a disaster can suddenly hit when we least expect it. It is therefore vital to ensure that all of your business calls continue to come through even in the event of unexpected issues affecting the running of your business. Having a Disaster Recovery plan ensures you are fully covered to maintain call functionality should regular systems or processes fail.
Why do I need a Disaster Recovery plan?
Your business is likely to rely on inbound calls and a telephone system to successfully run and develop. Therefore, if you suffer from a technical glitch causing your phones to stop working, this could be detrimental to your business. Our Disaster Recovery solution provides you with a secure, back-up telephone number to route calls to, ensuring no call is missed.
How does Disaster Recovery work?
Calls are managed entirely by Telecoms World and connected to each of your designated telephone numbers. If an incoming call fails to reach any of it’s target number destinations, it will then automatically re-direct to your emergency back-up number, ensuring that your business can continue to receive calls successfully.
Identifying an error on the call clear down code
Telephone line failure, local exchange outage and phone system errors can often be the route cause for calls dropping or failing to connect. Using inbound functionality, the routed call is traced at all times to identify clear down codes which highlight an issue.
Plan B re-routes calls to an alternative path
When an issue is identified when a call is trying to clear, the backup Plan B is activated with an alternative target number(s) to deliver incoming calls. The backup path ensures that minimal disruption is visible to the caller and agents remain operational until the main fault with the line, phone system or exchange is resolved.
Key Features of our Disaster Recovery solution
With network level call routing, any disruption from a network exchange will not affect your business calls. Instead, a new call path is created through an alternative route so that your business is never left without telephone communication.
Should your telephone lines fail at your business site, you can access an alternative landline, mobile or IP target number to ensure that you never miss an important business call or lose out on sales conversions in the event of a disaster.
Plan B call routing provides you with an alternative phone system identical to your regular setup hosted in the cloud. This allows you to quickly switch from the failed phone system caused by disaster to your backup system.
Phone system failure or call clear-down code failure routes callers to a dedicated Disaster Recovery plan. This means that callers are directed to a secondary call handling team to ensure that every business call is captured.
The benefits of choosing our Disaster Recovery solution
From small to larger organisations, businesses of all sizes can benefit from a Disaster Recovery plan.
Calls that cannot reach regular business numbers are re-directed to your emergency back-up.
Never miss important business sales calls even in the event of broadband or telephone failures.
It's important for every business to be prepared for change. Disaster Recovery is the perfect first step.
Never put callers in a situation where they're unable to reach your business and avoid the loss of sales.
Setup Disaster Recovery plans quickly and efficiently without any external hardware.
Our Disaster Recovery plans are 100% safe and secure, ensuring your business remains operational.
Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.
Proud to work with leading UK businesses
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG
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