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Disaster Recovery

Avoid disruption during unexpected systems failures

Never miss out on new sales opportunities in a disaster event
Avoid disruption of calls during broadband or systems failures
Secure emergency back-up number for complete peace of mind
Safe and secure disaster recovery platform for any business size
Never miss another business call during a disaster
FUTURE-PROOF YOUR BUSINESS WITH FULL DISASTER RECOVERY

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What is Disaster Recovery?

As we all now know from the Coronavirus pandemic, a disaster can suddenly hit when we least expect it. It is therefore vital to ensure that all of your business calls continue to come through even in the event of unexpected issues affecting the running of your business. Having a Disaster Recovery plan ensures you are fully covered to maintain call functionality should regular systems or processes fail.

Why do I need a Disaster Recovery plan?

Your business is likely to rely on inbound calls and a telephone system to successfully run and develop. Therefore, if you suffer from a technical glitch causing your phones to stop working, this could be detrimental to your business. Our Disaster Recovery solution provides you with a secure, back-up telephone number to route calls to, ensuring no call is missed.

How does Disaster Recovery work?

Calls are managed entirely by Telecoms World and connected to each of your designated telephone numbers. If an incoming call fails to reach any of it’s target number destinations, it will then automatically re-direct to your emergency back-up number, ensuring that your business can continue to receive calls successfully.

Disaster Recovery
"Disaster can creep up on you when you least expect it. Prepare your business in case the worst should happen! Call me for a friendly chat on how we can support your business."
Speak with our UK based team to learn how Disaster Recovery can help your business
Emergency Back-Up Number For Calls

Identifying an error on the call clear down code

Telephone line failure, local exchange outage and phone system errors can often be the route cause for calls dropping or failing to connect. Using inbound functionality, the routed call is traced at all times to identify clear down codes which highlight an issue.

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Plan B re-routes calls to an alternative path

When an issue is identified when a call is trying to clear, the backup Plan B is activated with an alternative target number(s) to deliver incoming calls. The backup path ensures that minimal disruption is visible to the caller and agents remain operational until the main fault with the line, phone system or exchange is resolved.

Telecoms World

Key Features of our Disaster Recovery solution

Network Level Call Routing
Network Level Call Routing

With network level call routing, any disruption from a network exchange will not affect your business calls. Instead, a new call path is created through an alternative route so that your business is never left without telephone communication.

Target Level Call Routing
Target Level Call Routing

Should your telephone lines fail at your business site, you can access an alternative landline, mobile or IP target number to ensure that you never miss an important business call or lose out on sales conversions in the event of a disaster.

Plan B Call Routing
Plan B Call Routing

Plan B call routing provides you with an alternative phone system identical to your regular setup hosted in the cloud. This allows you to quickly switch from the failed phone system caused by disaster to your backup system.

Disaster Recovery Call Divert
Disaster Recovery Call Divert

Phone system failure or call clear-down code failure routes callers to a dedicated Disaster Recovery plan. This means that callers are directed to a secondary call handling team to ensure that every business call is captured.

The benefits of choosing our Disaster Recovery solution

Beneficial For Any Business Size
Beneficial Solution For Any Business Size

From small to larger organisations, businesses of all sizes can benefit from a Disaster Recovery plan.

Emergency Back-Up Number For Calls
Emergency Back-Up Number For Inbound Calls

Calls that cannot reach regular business numbers are re-directed to your emergency back-up.

Continue To Receive Calls In A Disaster Event
Continue To Receive Calls In A Disaster Event

Never miss important business sales calls even in the event of broadband or telephone failures.

Perfect Solution For Business Continuity
Perfect Solution For Business Continuity

It's important for every business to be prepared for change. Disaster Recovery is the perfect first step.

Prevent Any Loss Of Business Sales
Prevent Any Loss Of Business Sales Conversions

Never put callers in a situation where they're unable to reach your business and avoid the loss of sales.

Quick & Easy Feature Setup
Quick & Easy Feature Setup For Your Business

Setup Disaster Recovery plans quickly and efficiently without any external hardware.

Safe And Secure Disaster Recovery Platform
Safe And Secure Disaster Recovery Platform

Our Disaster Recovery plans are 100% safe and secure, ensuring your business remains operational.

5 Star Service From Our UK-Based Team
5 Star Service From Our Expert UK-Based Team

Customer service is the backbone of our business and we strive to maintain a 5-star service at all times.

Proud to work with leading UK businesses

Telecoms World, proud to work with leading UK businesses - DS Smith
Telecoms World, proud to work with leading UK businesses - Hilton
Telecoms World, proud to work with leading UK businesses - Costain
Telecoms World, proud to work with leading UK businesses - Direct Insurance Group PLC
Telecoms World, proud to work with leading UK businesses - Dementia UK
Telecoms World, proud to work with leading UK businesses - Hays Travel
Telecoms World, proud to work with leading UK businesses - NHS
Telecoms World, proud to work with leading UK businesses - Ladbrokes
Telecoms World, proud to work with leading UK businesses - idp connect
Telecoms World, proud to work with leading UK businesses - Kings Ferry
Telecoms World, proud to work with leading UK businesses - Your Body Means Business
Telecoms World, proud to work with leading UK businesses - Lego
Telecoms World, proud to work with leading UK businesses - Megden
Telecoms World, proud to work with leading UK businesses - PING
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Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

Connect with us

Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

FUTURE-PROOF YOUR BUSINESS WITH FULL DISASTER RECOVERY