Disaster Recovery
Avoid disruption during unexpected systems failures
- Never miss another business call during a disaster
- Avoid disruption of calls during broadband or systems failures
- Secure emergency back-up number for complete peace of mind
- Safe and secure disaster recovery platform for any business size
How Disaster Recovery works
Telephone line failure, local exchange outage and phone system errors can often be the root cause for calls dropping or failing to connect.
Using inbound functionality, the routed call is traced at all times to identify clear down codes which highlight an issue. When an issue is identified when a call is trying to clear, the backup Plan B is activated with an alternative target number(s) to deliver incoming calls. The backup path ensures that minimal disruption is visible to the caller and agents remain operational until the main fault with the line, phone system or exchange is resolved.
The benefits of choosing our Disaster Recovery solution
See why more customers choose Telecoms World
From small to larger organisations, businesses of all sizes can benefit from a Disaster Recovery plan. Whether you're a sole trader or enterprise with hundreds of employees, unplanned disruptions can devastate operations. Our scalable DR solutions protect businesses of every size, ensuring continuity regardless of disaster type - from local exchange failures to catastrophic events affecting entire regions.
Calls that cannot reach regular business numbers are re-directed to your emergency back-up. This dedicated backup number routes incoming calls when primary systems fail, ensuring customers can always reach you. Configure multiple backup targets including mobiles, alternative landlines, or cloud-based systems to guarantee call capture even during complete site failures or power outages.
Never miss important business sales calls even in the event of broadband or telephone failures. Our intelligent monitoring detects connection issues instantly and automatically reroutes calls through alternative paths. Whether it's network outages, system crashes, or natural disasters, your phone lines remain operational, protecting revenue and maintaining customer trust during critical situations.
It's important for every business to be prepared for change. Disaster Recovery is the perfect first step. Develop comprehensive continuity plans that address all potential failure scenarios - from minor technical glitches to major infrastructure disasters. Our DR solutions integrate seamlessly with your existing systems, providing peace of mind that your communications will survive any disruption.
Never put callers in a situation where they're unable to reach your business and avoid the loss of sales. Every missed call represents lost revenue - customers who can't reach you will immediately call competitors. Our DR solution ensures 100% call availability, protecting your sales pipeline and customer relationships even during the worst system failures or disasters.
Key Disaster Recovery features for business continuity
With network level call routing, any disruption from a network exchange will not affect your business calls.
Instead, a new call path is created through an alternative route so that your business is never left without telephone communication. Should your telephone lines fail at your business site, you can access an alternative landline, mobile or IP target number to ensure that you never miss an important business call or lose out on sales conversions in the event of a disaster.
Plan B call routing provides you with an alternative phone system identical to your regular setup hosted in the cloud. Phone system failure or call clear-down code failure routes callers to a dedicated Disaster Recovery plan, directing them to a secondary call handling team to ensure every business call is captured.
FAQs
As we all now know from the Coronavirus pandemic, a disaster can suddenly hit when we least expect it. It is therefore vital to ensure that all of your business calls continue to come through even in the event of unexpected issues affecting the running of your business. Having a Disaster Recovery plan ensures you are fully covered to maintain call functionality should regular systems or processes fail.
Your business is likely to rely on inbound calls and a telephone system to successfully run and develop. Therefore, if you suffer from a technical glitch causing your phones to stop working, this could be detrimental to your business. Our Disaster Recovery solution provides you with a secure, back-up telephone number to route calls to, ensuring no call is missed.
Calls are managed entirely by Telecoms World and connected to each of your designated telephone numbers. If an incoming call fails to reach any of it's target number destinations, it will then automatically re-direct to your emergency back-up number, ensuring that your business can continue to receive calls successfully.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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