There are numerous systems and platforms out there that can help boost your sales and enhance your call handling. However, its sometimes good to slow down and remind ourselves about the simple, cost-effective quick wins available to your business. In this blog post, we’ll be looking at two of the most popular and smartest solutions in the Telecoms industry and answer the questions - What is Call Whisper? And What is Dialled Number Presentation?

What is Call Whisper?

Call Whisper (otherwise known as Audio Whisper or Call Screening) is a feature for your mobile device that allows you to identify inbound business calls as they are ringing through to your device. Using your personal mobile as a business phone makes it difficult to determine if an incoming call is business or personal related. Before answering a phone call with Call Whisper, an announcement message is whispered in your ear to let you now if the call is business-related. This allows you to answer the phone with a professional greeting such as “Thank you for calling [Company Name]”.

Why should I use Call Whisper?

Perfect for smaller businesses or tradesman out on the road, Call Whisper is a handy service if you manage business calls on a mobile, have multiple businesses, or if you would like to find out more about a caller’s enquiry before you answer it. For example, the whisper could be setup to say, “this is a new business call” or “this is an accounts enquiry”.

The standard Call Whisper message “this is a business call” can be played or custom recorded files can be uploaded online. Multiple messages can also be played based on the number called or option pressed on the keypad. Organisations with multiple brands of subsidiary companies use Call Whisper to answer and distribute calls to the correct departments efficiently.

What is Dialled Number Presentation?

Similar to a Call Whisper Announcement, Dialled Number Presentation enables you to identify the difference between business and personal calls as the call comes through to your mobile device. When your mobile phone rings, your business number will pop up on screen, providing you with the knowledge that the incoming call is business-related, rather than personal.

Which type of announcement is best for my business?

The primary difference between the two mobile announcement options depends on how large your organisation is. Although both solutions provide a fantastic way to provide call information to help you answer calls professionally, your business may find one more beneficial than the other.

Smaller businesses tend to prefer the Call Whisper announcement message, as tradesman and workers out on the road and attending jobs in numerous locations may not always have their hands free to answer incoming calls straight away. The Call Whisper announcement plays as the call comes through, allowing the receiver to identify the urgency of the call immediately before answering with a professional business greeting.

If you have a larger business with multiple staff working inside and outside of the office, the Dialled Number Presentation option may be more beneficial to you. Employees working at their desks will see their business number pop-up on screen to identify that the incoming call is business-related, without hearing it out loud every time a call comes through. Equally, larger businesses with multiple departments may have various business numbers. Therefore, displaying the number relating to a specific department will make it easier for staff to answer with the correct response – e.g. “Good afternoon [Company Name], you’ve reached the accounts department, how can I help you?”

Are mobile announcements expensive?

The great thing about mobile announcements is that they’re extremely cost-effective, easy to implement and can significantly improve your call handling and sales. The Call Whisper and Dialled Number Presentation solutions from Telecoms World start from just £2.99 per month and are two of the most popular solutions available to our customers simply because the ROI is so high. Ensure that every business call is answered professionally, no matter where your employees are located.

What are the key benefits of mobile announcements?

• Answer business calls to your mobile professionally every time

• Increase your sales by creating the perfect first impression

• Cost-effective mobile solution with a FREE 30 day trial

• Suitable for any type of 01/02, 08 or 03 business number

• Quick and easy setup to remove the hassle for your business

For more information about our Call Whisper and Dialled Number Presentation solutions and to start your FREE 30 day trial, please don’t hesitate to contact our team of experts on 0800 774 7772.