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Remote working solutions to grow your business With many businesses now encouraging their staff to work remotely, it’s important to know which software and applications are available to you, helping your employees to perform better wherever they are located. Here’s a few cost-effective homeworking solutions and FAQs that address how to boost business revenue and enhance staff performance.

How can I support my staff to work from home?

There are numerous ways to support your staff, even when you’re not physically sitting with them in the office. Our range of Inbound Solutions can help you understand how to develop staff further through analytics and training. Our Call Analytics and Call Recording solutions enable you to use various charts, graphs and reports on every inbound and outbound call and record each of them to monitor staff performance.

For example, let’s say you notice from your Call Analytics that a particular sales agent working from home has a shorter call duration than the other agents. Upon investigation, you download and listen to the recordings of their calls and realise that they haven’t been upselling other products as proactively as their colleagues. You’re then able to help this agent develop their upsell techniques by providing further training.

Can my staff use their personal mobiles when working remotely?

Absolutely, here are 3 quick and simple solutions available to allow your staff to portray a professional business image even from their personal mobile devices.

• Route calls to any UK landline or mobile number - You can capture and divert incoming business calls on multiple mobiles. Specify your Call Routing by the time of day and allocate the number you wish calls to be diverted to. As soon as callers dial your business landline number, it will ring through to the mobile number specified. If the agent cannot answer the call, the call can either divert to another number or be sent to voicemail which is then emailed to the agent. You can log in and manage your business numbers and call diversions 24/7, allowing you to ensure that your employees never miss another business call. Build your routing plan from just £9.99 per month.

• Identify incoming business calls on your mobile - Larger businesses with multiple departments may use various business numbers. With Dialled Number Presentation, employees working at their home desks will see the appropriate business number pop-up on the screen to identify that the incoming call is business-related and for their department. Displaying the number relating to a specific department will make it easier for staff to answer with the correct response – e.g. “Good afternoon [Company Name], you’ve reached the accounts department, how can I help you?” Benefit from Dialled Number Presentation from just £2.99 per month.

• Display your business number from your personal mobile – If a business call is missed and/or requires a callback, staff will want to know that their personal mobile number is kept private when returning the call. Before calling the client back, the agent can select the professional business number necessary to be displayed when the client receives the call. Using the Dial-Out Application, you can select the business number you wish to present when making the call, whether it is the agent’s direct dial, generic business number or department number. Download the Dial-Out App for just £1.99 per month for 3 months.

What is the best way to collaborate with staff working remotely?

Depending on your business size, a range of solutions can help you remain in regular communication with your colleagues and clients. A Cloud PBX telephone system is the next-generation replacement to traditional phone systems. Technology evolves rapidly, and a hosted phone system offers a scalable, future-proof communication service in a single, online interface. Cloud PBX Phone Systems are browser-based, meaning real-time updates are automatic, and the system has an everlasting lifespan.

The Wildix next-generation, Unified Communication system has multiple functions: file transfer, SMS, shared phonebook, fax, contact centre, desktop sharing, statistics, video conference, mobility, localisation, calls, and messaging. Increase your internal and external communication productivity effortlessly with low maintenance costs. Cloud PBX user licences are available for just £6.50 per month.

For smaller enterprises, Microsoft’s new Teams Phone System enhancement can be a cost-effective solution to providing all the traditional features of a PBX phone system into Microsoft’s 365 interfaces. It’s now possible to make and receive external calls with Teams, giving your organisation a feature-rich phone system with a simple and familiar feel. The Teams Phone System provides Intelligent Call Routing, Call Recording, Number Presentation and Dial-Out functionality. Upgrade your Teams package from just £4.99 per month for 3 months.

If you’d like to learn more about our remote working solutions, please contact our dedicated team of experts on 0800 774 7772.