Call Queuing - Never miss another call with Call Queue

Queuing calls with Call Queue is a cost-effective way of managing incoming calls in a professional way. Providing your callers with department options and messages while waiting in the queue and helping reduce losing valuable business calls.

Call Queue group management dashboard

Why should you consider upgrading from traditional telephony now?

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Manage Calls 24/7
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Manage Call Queues online and choose different music and messages that your callers hear.

Manage Call Queues online and choose different music and messages that your callers hear.

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Enhanced Cloud Control
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Answer inbound calls automatically and hold them in a queue until a relevant person is available to assist.

Answer inbound calls automatically and hold them in a queue until a relevant person is available to assist.

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Manage From Any Device
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Real-time management allows you to make changes instantly from any internet-enabled device.

Real-time management allows you to make changes instantly from any internet-enabled device.

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Easy Agent Control
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Office-based staff and home workers can log in to the Queue anytime from any device to take calls.

Office-based staff and home workers can log in to the Queue anytime from any device to take calls.

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Perfect First Impression
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Welcome callers with a branded message to guide them to the correct department using a keypad.

Welcome callers with a branded message to guide them to the correct department using a keypad.

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Disaster Recovery
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The Call Queue feature is hosted in the cloud to offer complete resilience and control of calls should a line fail.

The Call Queue feature is hosted in the cloud to offer complete resilience and control of calls should a line fail.

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Measure and Improve
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Review your Call Queue handling to increase productivity to show a strong return on investment.

Review your Call Queue handling to increase productivity to show a strong return on investment.

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Any Size Business
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Ideal for businesses of all sizes, as well as businesses in rapid growth or with changing infrastructures.

Ideal for businesses of all sizes, as well as businesses in rapid growth or with changing infrastructures.

Powerful Call Queue Features for any Size of Business

Increased call handling will increase productivity and therefore demonstrates great ROI.

Keep callers happy whilst waiting in the queue and play messages or music on hold.

Our Call Queue service is hosted in the Cloud, for instant recovery and business resilience.

Set maximum queue time and queue length to reduce call abandonment and wait times.

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Get Your FREE Phone System Quote

All the features you need with one low monthly rental

Complete Online Control

Cost-effective Call Recording

Conferencing and Screen-share

CRM and System Integration

Voice, Messaging, Video

Flexibility to add/remove users

real-time-communications

Customer testimonials

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I have used Telecoms World for a number of years as they provide the main number for my business and broadband at the office. I have always found the staff to be helpful and prompt should I have any questions or concerns regarding the routing of our number or a drop in internet speeds. All round an excellent UK telecoms company and I am so happy to have found them. My previous provider was a nightmare to get support when needed.

James May

Heywood Waterproofing

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Excellent service from Telecoms World. A big thank you to Sam for setting up our business number. The call management run-through was extremely helpful, especially the voicemail capture using a custom audio message! The analytics feature will come in handy as we promote services in several borough publications. Nothing but positive feedback from me and I will be sure to refer Telecoms World should I be asked for a telecoms provider.

Harriet Wilmore

OMIST Skin & Beauty

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I couldn't be happier with the customer service from Telecoms world! They picked up my call promptly, which is a rarity these days. The process to join was incredibly smooth, and they even took the time to check in on me to see how I was finding the service. It's the little things that make a big difference, and I'm really pleased with the attention and care they've shown. Five stars well-deserved

Ester Thompson

Greenway Solicitors

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The team at Telecoms world have always been super helpful, whenever I've needed them they're a quick call away. Hardware was tested and configured before dispatched which meant setup was really easy. When I did need some support with a product, call support was friendly, intelligent and knowledgable. Can't praise Aaron and Laura enough for their help over the last few years at Telecoms World - Cheers!

Declan Smith

Amis Shutters & Blinds

The key benefits of Telecoms World as your communications provider

We provide fuss-free and cost-effective voice and data services to support businesses in the UK

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UK Based
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Monitored Service
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Dedicated Support
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Increased Security
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Rated Excellent
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Est. 2002

Proud to work with leading UK businesses

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Castore logo
YBMB logo
lego logo
kings ferry icon
medgen logo
DS smith logo
hilton logo
Maldon salt logo
costain logo
direct insurance group logo
Dementia uk logo
Hays Travel logo
NHS logo
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