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A Cloud PBX telephone system is the next-generation replacement to traditional phone systems. Technology evolves rapidly, and a hosted phone system offers a scalable, future-proof communication service in a single, online interface. Cloud PBX Phone Systems are browser-based, meaning real-time updates are automatic, and the system has an everlasting lifespan.
WebRTC (Web Real-Time Communication) technology is a 2-way communication feature between a web browser and your contact centre agent. The real-time communication is made through a simple online application for chat, messaging, calls, file sharing, conference call and video. This ensures that you increase interactions with your customers and communicate with voice, text, images and video.
A Cloud PBX Phone System offers enhanced communications using new technologies from a single web-based platform. Security is possible through browser-to-browser functionality, without the need for VPN services. Unified Communication and Collaboration (UC&C) tools deliver an improved user experience with smart, flexible, digital applications used wherever an internet connection is available.
A range of technologies that are capable of offering customer interaction from a single interface
Call, chat, video, share documents, conference call and more; in a real-time cloud-based system.
2-way communication through a website to increase interactions with your staff and customers.
No SBCs or VPNs are required to prevent viruses; the system is protected with native encryption.
Complete ease of installation using an intuitive user experience from a single online interface.
Full integration with a wide range of CRM platforms and other business management software.
A complete Browser-to-Browser based system using an internet connection and a linked device.
Desk handsets, conference phones, DECT phones, mobile application and browser tools are available.
A single web-based interface for complete control of calls, messaging and video without the need for application download or software updates
Our next-generation WebRTC system offers a complete unified communication platform to manage real-time voice, video, messaging and file transfers. Founded in 2010, this communications platform includes the first cross-browser video call and the first cross-browser data transfers. The WebRTC stable release in 2018 set the standard for unified comms and has since won awards in the UK, Europe and across the world.
Configure and enable voice and video calls with internal staff and external contacts from the online portal. WebRTC solutions bring real-time interactions to the forefront of your business communications
WebRTC voice and video conferencing guarantees the best audio and video quality from your desk, mobile on the move or HQ boardroom. Start a video conference from the web interface with no additional hardware or software to install on your device. Invite colleagues or external users at any time, at the click of a button. Choose to activate the conference in audio and video or audio-only mode and provide a high level of service every time.
Capturing data on your clients and the interactions can be pivotal to customer satisfaction, quality of service and business growth. CRM Integration links your systems and help to streamline business processes
Gain a competitive advantage by integrating your software systems with our WebRTC phone system. There are over 50 software products and web applications available to integrate with the Unified Communications system including Microsoft Teams, ZOHO CRM, Zendesk and CITRIX to name a few. Activate calls, video, chat and analytics to enhance client engagement and grow your business.
Choose the device that you wish to make and receive voice, video and chat interactions. WebRTC gives you the ability to login from any web-enabled device and connect with staff and clients
A rugged telephone handset once occupied a workers desk space and was the only tool to speak to colleagues and clients outside of the office area. This soon advanced to emails and mobile calls for remote workers, which has evolved once again with WebRTC technology giving workers the communication tools to engage with others at any time from any device.
Measure and improve staff performance, sales and customer service KPIs using real-time call statistics and monitoring within the WebRTC system
Enhance call handling and customers experience of your business using advanced call monitoring and reporting. A wide range of helpful graphs, charts and call reports provide your business with valuable information. Identify calls that are answered, unanswered, call duration and costs of all calls. This business data supports business goals allowing you to analyse the entire call handling process. Gather business data in an easy-to-use format from all user devices at all times.
Unit 2/3 Kingfisher House
New Mill Road
Kent BR5 3QG