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Hosted PBX Phone Systems from only £6.99/month
Futureproof your phone system requirements whilst embracing the latest technology
Browser-Based Real-Time Communications & Collaboration
Cloud PBX Phone System Features Include
Easily update system settings, add new numbers, or manage users instantly with just one click
Allow incoming callers to wait in a managed queue until an agent is available to assist them
Direct calls to specific teams based on location, language, skill, or any other criteria you choose
Place your current call on hold and start a separate call with a third party simultaneously
Handle as many simultaneous calls as you need on the same phone number without any limitations
Offer callers the option to exit the waiting queue and receive a callback from your team later
Ensure calls are routed only to employees who are available by setting team and individual working hours
Record calls to verify details, monitor quality, and support staff training sessions
Protect sensitive information by pausing and resuming call recordings as and when required
Enhance sales and support with a searchable log of calls and voicemails, along with one-click access to recordings
AI transcribes calls and voicemails for better onboarding of reps and exceptional customer service
Receive alerts for incoming calls directly on your screen and start the conversation with a click
Minimise missed calls by ensuring all incoming calls ring loudly and clearly in your workspace
Save time by initiating business calls with a single web click to open the call function and dial a number
Stay connected even outside office hours by forwarding calls to your mobile device
Easily search and sort categorised calls to find specific conversations quickly and fuss-free
Tag calls to provide your team with the context needed for informed decisions and smooth follow-ups
Allow your team time to tag, assign, and prepare for the next conversation after a call
Use a robust sales dialer to make calls quickly by automatically adding numbers from any webpage
Integrate calls with your CRM and Helpdesk tools to keep all conversations seamlessly connected
Access powerful call features on-the-go with our latest business phone app designed for mobile devices
Monitor key call center metrics like wait time, missed call rate, and call volume all in one place
Manage and track your team’s call activity and provide real-time coaching within the call dashboard
Improve employee training and call quality by monitoring live calls at all times of the day
Identify the nature of the incoming call before it is answered with a simple call announcement
Insights with KPIs, call history, advanced filtering, and drill-down data tailored to your business objectives
Invite multiple individuals or teams to a group webinar session to remove 3rd party solutions
Chat, Call & Video
A single web-based interface for complete control of calls, messaging and video without the need for application download or software updates
Our next-generation WebRTC system offers a complete unified communication platform to manage real-time voice, video, messaging and file transfers. Founded in 2010, this communications platform includes the first cross-browser video call and the first cross-browser data transfers. The WebRTC stable release in 2018 set the standard for unified comms and has since won awards in the UK, Europe and across the world.
Conferencing
Configure and enable voice and video calls with internal staff and external contacts from the online portal. WebRTC solutions bring real-time interactions to the forefront of your business communications
WebRTC voice and video conferencing guarantees the best audio and video quality from your desk, mobile on the move or HQ boardroom. Start a video conference from the web interface with no additional hardware or software to install on your device. Invite colleagues or external users at any time, at the click of a button. Choose to activate the conference in audio and video or audio-only mode and provide a high level of service every time.
CRM System Integration
Capturing data on your clients and the interactions can be pivotal to customer satisfaction, quality of service and business growth. CRM Integration links your systems and help to streamline business processes
Gain a competitive advantage by integrating your software systems with our WebRTC phone system. There are over 50 software products and web applications available to integrate with the Unified Communications system including Microsoft Teams, ZOHO CRM, Zendesk and CITRIX to name a few. Activate calls, video, chat and analytics to enhance client engagement and grow your business.
Multi Device
Choose the device that you wish to make and receive voice, video and chat interactions. WebRTC gives you the ability to login from any web-enabled device and connect with staff and clients
A rugged telephone handset once occupied a workers desk space and was the only tool to speak to colleagues and clients outside of the office area. This soon advanced to emails and mobile calls for remote workers, which has evolved once again with WebRTC technology giving workers the communication tools to engage with others at any time from any device.
Stats and Monitoring
Measure and improve staff performance, sales and customer service KPIs using real-time call statistics and monitoring within the WebRTC system
Enhance call handling and customers experience of your business using advanced call monitoring and reporting. A wide range of helpful graphs, charts and call reports provide your business with valuable information. Identify calls that are answered, unanswered, call duration and costs of all calls. This business data supports business goals allowing you to analyse the entire call handling process. Gather business data in an easy-to-use format from all user devices at all times.
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All the features you need with one low monthly rental
A Guide to Cloud PBX
Our solution is the first of its kind to provide streamlined voice, video, messaging and conference functionality as standard. This Cloud PBX solution has the advanced communication features that any growing business can, would or should require. Simplicity has been simplified. Download our guide to learn more.
Proud to work with leading UK businesses
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG
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