Phone Systems with Call Recording

What is call recording?

Call recording can be used for a variety of reasons, such as to monitor and improve customer service interactions, ensure compliance with regulations and legal requirements, or provide training for employees. Some industries, such as healthcare or financial services, may be required by law to record phone conversations for compliance purposes.

How are business calls recorded?

Some business phone systems come with a built-in call recording feature. This feature allows users to easily record calls by pressing a button or entering a code during the call. The recorded calls are then saved to a designated location, such as a cloud storage or a local server. In addition, there are many third-party call recording applications available that can be used with different phone systems. These applications can be installed on a computer, mobile device, or a phone system itself.

Which features are available with call recording?

Call recording can come with a range of features depending on the specific call recording solution being used. Here are some common features that are often available with call recording these include - Automatic Call Recording: This feature allows calls to be automatically recorded without the need for manual intervention. The recording can be triggered based on predefined criteria such as specific phone numbers, time of day, or type of call. On-Demand Recording: This feature allows users to manually start and stop call recording during a call. It can be useful for situations where only certain parts of a call need to be recorded.

Choose a call recording solution that meet your business needs

Recording calls can help businesses improve customer service, resolve disputes, comply with regulations, and gain valuable insights into their customers. We activate software to record, store, and manage phone calls by integrating your phone system to capture incoming and outgoing calls automatically.

Why choose Telecoms World for your phone system functionality

Over 20 years in hosted voice

Founded in 2002 we are extremely proud to support UK businesses with cost-effective and easy-to-manage hosted voice and data solutions

5 star sales and support

Client feedback is key to the growth of our product portfolio and sales to customer service processes. Our aim is to make telecoms simple and fuss-free!

Award winning solutions

Our operations team review and test a wide range of award-winning networks and services to ensure that you receive the gold standard at all times

Team of UK based specialists

Our specialists are on-hand to support with sales enquiries, support queries, and discuss any telecoms challenges experienced at your business

Supporting 1000's of UK businesses

We work with 18,500 businesses across the UK. From sole traders to global organisations with a wide range of workers in an office and working remotely