Phone System with Call Recording
Improve customer services and fault resolution
- Improve quality control and training
- Meet industry compliance standards
- Handle dispute resolutions with ease
- Evaluate staff performance and provide feedback
- For an instant quotation, contact us on 0800 043 4383
Choose a call recording solution that meets your business needs
Recording calls can help businesses improve customer service, resolve disputes, comply with regulations, and gain valuable insights into their customers.
We activate software to record, store, and manage phone calls by integrating your phone system to capture incoming and outgoing calls automatically. Our cloud-based recording solutions work with any phone system infrastructure, providing flexibility whether you're using traditional PBX, VoIP, or hybrid systems.
Why choose Telecoms World for your phone system functionality
See why more customers choose Telecoms World
Founded in 2002 we are extremely proud to support UK businesses with cost-effective and easy-to-manage hosted voice and data solutions. Over two decades of experience means we've seen every telecommunications challenge and developed best-practice solutions. Our longevity demonstrates reliability and customer satisfaction - businesses trust us with their communications because we consistently deliver quality service year after year.
Client feedback is key to the growth of our product portfolio and sales to customer service processes. Our aim is to make telecoms simple and fuss-free! Consistently rated 5 stars on Trustpilot, we maintain excellence through responsive support, clear communication, and genuine care for customer success. Every interaction is an opportunity to exceed expectations and demonstrate why businesses choose and stay with Telecoms World.
Our operations team review and test a wide range of award-winning networks and services to ensure that you receive the gold standard at all times. We partner exclusively with industry-leading providers recognized for innovation, reliability, and performance. These partnerships allow us to offer enterprise-grade solutions at competitive prices, backed by multiple layers of support and guaranteed service levels.
Our specialists are on-hand to support with sales enquiries, support queries, and discuss any telecoms challenges experienced at your business. UK-based team means no language barriers, understanding of local business needs, and support during your business hours. Dedicated account managers provide personalized service, proactive monitoring, and strategic guidance to optimize your telecommunications investment.
We work with 18,500 businesses across the UK. From sole traders to global organisations with a wide range of workers in an office and working remotely. Time and money are the most important factors when running a business. We ensure that the rates are extremely competitive and entirely fuss-free, allowing you to focus on your core business while we handle your telecommunications needs.
Get an instant quote with support from our experts
Configure a phone system to support your business demands with call recording capabilities built-in.
- Choose the features that you need
- Manage users and calls instantly
- Integrate 3rd-party platforms
- View valuable call information
- No engineers required
Our team helps you build the perfect phone system with integrated call recording, ensuring you have all the tools needed for quality assurance, compliance, and customer service excellence.
FAQs
Call recording can be used for a variety of reasons, such as to monitor and improve customer service interactions, ensure compliance with regulations and legal requirements, or provide training for employees. Some industries, such as healthcare or financial services, may be required by law to record phone conversations for compliance purposes.
Some business phone systems come with a built-in call recording feature. This feature allows users to easily record calls by pressing a button or entering a code during the call. The recorded calls are then saved to a designated location, such as a cloud storage or a local server. In addition, there are many third-party call recording applications available that can be used with different phone systems. These applications can be installed on a computer, mobile device, or a phone system itself.
Call recording can come with a range of features depending on the specific call recording solution being used. Common features include Automatic Call Recording (calls automatically recorded based on predefined criteria), On-Demand Recording (manually start and stop recording during calls), search and filtering capabilities, cloud storage, PCI-DSS compliance features, and integration with phone systems and CRM platforms.
Award winning call solutions
Tailor-picked solutions designed for small to medium-sized businesses
Web-based Call Management
Calls to your business number can be diverted to your target (landline or mobile) during your operational business hours. Once you have configured your 'in-hours', choose where you would like to divert calls 'outside of working hours'. If calls are not configured to be diverted outside working hours, then voicemail-to-email is activated, meaning that calls are always captured.
Open the Call Manager to access the time schedule and set business open hours. Calls received in-hours can be configured to route to any UK landline number (01/02) or UK mobile (07). Your call-forwarding changes are saved and active at the click of a button.
Calls received outside business hours can also be routed to phone or voicemail. Ensure that you can identify business calls when answering from a mobile or home phone outside of business hours.
Web-based Call Managment is Included with Silver, Gold and Platinum Tariffs
VOCO Business Calls Mobile Application
The easy way to call customers back showing your business number, keeping your personal number private and creating a professional image to your callers.
The latest mobile application from Telecoms World places the power of business calls into your mobile phone, with Dial-Out Number Presentation and Call Analytics to view incoming and outgoing calls, along with the day-to-day control of where and when calls are answered within the call management features.
With the mobile application, you can seamlessly adapt to your business needs. The flexible number routing feature allows you to set working hours, divert numbers to landline or mobile, and receive out-of-hours voicemail as email, all at your fingertips.
Maintain a professional image with the ability to choose the business number you want to present. Access your contact directory, dial pad, or call history to add a number and Dial-Out, presenting your business number.
The VOCO Business Calls Mobile App is Included with Silver, Gold and Platinum Tariffs
Virtual Receptionist
More calls are being answered on mobile phones than ever before, a trend that's only growing with the rise of remote and home working. The mobile phone, with its portability and flexibility, is the perfect tool for handling calls on the move. When paired with the Virtual Receptionist, it provides users with a sense of security and peace of mind, knowing that every call is professionally introduced. The whisper message feature further enhances this, helping users distinguish between personal and business calls.
With the Virtual Receptionist, the caller will never hear your personal mobile voicemail message. It is less professional to hear "You are through to the Giff Gaff mobile voicemail" than "Thank you for calling Prime Roofing; please leave a message after the tone, and a team member will call you back within 24 hours." This helps with your brand image, giving the impression of a large, reputable, well-established business, boosting your confidence and credibility.
The Virtual Receptionist from only £19.99 per month
Real-time Call Data and Analytics
Call Analytics is an online platform that gives you complete insight into your business calls from a single interface. Review the success of your marketing campaigns and staff call handling at a glance. If your business uses multiple numbers across various marketing campaigns, you can monitor which campaigns are receiving the greatest response.
With detailed Call Analytics, you can accurately measure the results of when customers called, their geographical location, how long the call lasted and if they called more than once. Analysing the details of your telecommunication activities allows you to gain valuable market insight, re-focus your marketing efforts, boost sales and increase customer satisfaction.
Call Analytics from only £9.99 per month
The key benefits of Telecoms World as your communications provider
We provide fuss-free and cost-effective voice and data services to support businesses in the UK
UK Based Provider
All our services are managed from our UK headquarters with dedicated account managers and support teams available during business hours.
Increased Security
Enterprise-grade security measures protect your communications with advanced encryption and fraud detection systems.
Monitored Service
24/7 network monitoring ensures maximum uptime and immediate response to any service issues affecting your business.
Rated Excellent++
Our customers rate us excellent on Trustpilot with 4.8 stars based on consistent service quality and customer support.
Dedicated Support
Your own dedicated account manager provides personalized support and strategic guidance for your telecommunications needs.
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