Phone Systems with Live Chat

What is live chat?

Live chat is a customer support tool that allows businesses to communicate with their customers in real-time through a chat interface. Live chat typically involves a chat box that appears on a business's website or mobile app, where customers can ask questions or raise concerns and receive immediate responses from a customer support representative. Live chat provides businesses with an opportunity to engage with customers in a more personal and immediate way.

How is live chat setup with a phone system?

Live chat can be set up with a phone system using API credentials or connecting it via a third-party integration. Businesses can customise the live chat settings to route chat requests to the appropriate agents or departments based on the customer's enquiry. You can also set up automated responses and canned messages to help agents respond more quickly.

How does automated live chat work?

Automated live chat can save time and resources for companies by automating routine customer inquiries and providing customers with quick and efficient service. The customer initiates a chat with your company through a chat window on the company's website, mobile app, or messaging platform. The chatbot or virtual assistant greets the customer and asks for the reason for their inquiry. This initial interaction is typically pre-scripted to ensure consistency.

Enhance productivity by allowing agents to handle multiple enquiries simultaneously

Live chat integration with a phone system can improve the customer experience by offering a seamless and convenient way for customers to communicate with businesses. It also provides businesses with valuable insights into customer behavior and preferences by tracking customer interactions across channels.

Why choose Telecoms World for your phone system functionality

Over 20 years in hosted voice

Founded in 2002 we are extremely proud to support UK businesses with cost-effective and easy-to-manage hosted voice and data solutions

5 star sales and support

Client feedback is key to the growth of our product portfolio and sales to customer service processes. Our aim is to make telecoms simple and fuss-free!

Award winning solutions

Our operations team review and test a wide range of award-winning networks and services to ensure that you receive the gold standard at all times

Team of UK based specialists

Our specialists are on-hand to support with sales enquiries, support queries, and discuss any telecoms challenges experienced at your business

Supporting 1000's of UK businesses

We work with 18,500 businesses across the UK. From sole traders to global organisations with a wide range of workers in an office and working remotely