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Phone System with Power BI
Data-driven decisions utilising call data
What is a Power BI?
Power BI is a Microsoft application that gives 365 users the ability to create real-time, interactive data visualisations from multiple data sources. Build easy-to-understand graphs, charts, and data tables that share important business insights to drive decision-making and future success. Power BI is becoming one of the more popular apps within the 365 suite with a host of intuitive tools that allow business managers and owners to get an instant view of their business successes and challenges.
How is call data presented in Power BI?
Call Data Records (CDRs) are gathered in real-time, from when an external landline or mobile phone number reaches a number within the business phone system. From this stage, the time to answer and initial call durations begin. All call information is captured, often used for end-of-day call reporting or live wallboards. The advancements in cloud data storage and web services allow the collated CDR files to be visualised in data views using Power BI.
Can I customise call reports in Power BI?
Power BI offers a wide range of graphs, charts and reports to help visualise company data. Our default call reporting for Power BI is 'Business View' and this framework provides key information on incoming and outgoing calls, hunt groups, agents and contact centre focused KPIs. The Business View is just the beginning, with many organisations evolving the views to present wider business information or choosing for a professional services team to deliver an entirely custom view of the business including communication channels.
Visualise your business communication data in Power BI's interface
Define which type of data you want to visualise in your dashboard or reports within Power BI from your phone system to filter through data to display the reports or KPIs. We provide a simple and cost-effective solution to get your phone communication data into your Power BI with powerful insight into business calls, live chats, WhatsApp messages, emails etc
The key benefits of using Power BI with a phone system
View your incoming calls in an easy-to-digest format. The graphs and charts are perfect for quick glance or to present data on business performance
Call Analytics gathered from calls in real-time, allowing you to react to high call volumes or missed calls in an instant with staff and system changes
Export your call data in either Excel or CSV format. Our platform makes it easy to review and compare your Power BI information at a glance
Search by date, time, and number within a range of reports. Use the data to review business performance data and boost your business processes
Data within Power BI is stored for as long as you require to help you analyse business interactions, staff and sales or customer service KPIs
Visualise incoming and outgoing call data to spot trends and gain instant insight into all departments, branches, and staff within a single interface
Telecoms World's Platinum Partners
Our experts are on-hand to demonstrate the power within Power BI
Visualise real-time business data in a single interface
Telecoms World
Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG
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