Home
Call Solutions

Complete the form below and we will contact you

Our UK based sales and support teams operate between 8am and 5:30pm Monday to Friday

Phone System with Speech Recognition

Better customer service with saved time and errors

Guide callers using speech recognition
Capture audios with speech-to-text
Improved customer experience with automation
Handle fault resolutions with ease
For an instant quotation, contact us on 0800 043 4383
Automated voice recognition to understand and interpret calls
Activate speech recognition and speech-to-text for improve customer service

Complete your details below and a member of our team will respond to you shortly (Mon-Fri)

What would you like to achieve?
How many handsets (users) do you require?
What features do you require?
When would you like to implement your VoIP Phone System?

What is speech recognition?

Speech recognition use automated voice recognition technology to understand and interpret the speech of callers. Phone systems with speech recognition technology can improve the efficiency of managing incoming calls, by automatically routing calls and transcribing the speech of callers. This can help businesses save time, reduce errors, and provide better customer service.

How does speech recognition work?

The caller dials the phone number of the business using their phone. The phone system greets the caller and provides instructions on how to proceed with the call. The caller speaks into their phone, providing their name, the reason for calling, and any other relevant information. The phone system uses speech recognition technology to analyse the caller's speech, transcribing it into text.

Why is speech recognition used?

Speech recognition is used for a variety of purposes, including automated customer service, enhancing productivity and personalising experiences. In the context of phone systems, speech recognition, and speech-to-text technology can be used to transcribe recorded calls, voicemail messages, or other forms of audio input. This can improve call center efficiency by automating the process of transcribing call logs and notes, enabling agents to focus more on interacting with customers rather than administrative tasks.

Phone System CRM integration
Phone Systems with Speech Recognition

The steps of a voice call being transcribed using speech to text

The audio recording is then fed into a speech recognition system that converts the spoken words into written text. This is done using sophisticated algorithms that analyse the audio signal to identify the words being spoken and convert them into text. Once the transcription has been processed, the final output is presented in a readable format such as a text file or document.

Why choose Telecoms World for your phone system functionality

Celebrating 20 years
Over 20 years in hosted voice

Founded in 2002 we are extremely proud to support UK businesses with cost-effective and easy-to-manage hosted voice and data solutions

Trustpilot reviews
5 star sales and support

Client feedback is key to the growth of our product portfolio and sales to customer service processes. Our aim is to make telecoms simple and fuss-free!

Award winning solutions

Our operations team review and test a wide range of award-winning networks and services to ensure that you receive the gold standard at all times

Dedicated account management
Team of UK based specialists

Our specialists are on-hand to support with sales enquiries, support queries, and discuss any telecoms challenges experienced at your business

Data stored in the cloud
Supporting 1000's of UK businesses

We work with 18,500 businesses across the UK. From sole traders to global organisations with a wide range of workers in an office and working remotely

Valuable Business Insight
We save you time and money

Time and money are the most important factors when running a business. We ensure that the rates are extremely competitive and entirely fuss-free

Telecoms World's Platinum Partners

Telecoms World are a Gamma Platinum Partner
VoIP with Eve
VoIP and My Wallboard
NTA Voice Technology - hosted phone system
Akixi. VoIP phone system
TW Cloud hosted phone system
Mitel. VoIP

Get an instant quote with support from our experts

Configure a phone system to support your business demands

Choose the features that you need
Manage users and calls instantly
Integrate 3rd-party platforms
View valuable call information
No engineers required
Call the experts on 0800 043 4383
BUILD YOUR SYSTEM AND GET AN INSTANT QUOTE >
Get an instant quote
18,500+
Accounts
Happy Customers
7,800+
Office Suites
Across the UK
5
Star Reviews
On Trustpilot
24 / 7
Support
Customer Service

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

Connect with us

Recent accolades

We are award winners - Comms National Awards

Find us on

We are part of the Ariba Network

Client Reviews

We appreciate customer feedback, please click the link above to leave a review on Trustpilot.

Activate speech recognition and speech-to-text for improve customer service

Complete your details below and a member of our team will respond to you shortly (Mon-Fri)