The best phone system for a small business is easy to manage with an online console to manage where, when and how calls are answered. Typically the small business user requires flexibility to answer calls at a desk, on the move or from any web-enabled device. With all systems a low-cost licence to connect to the system is required, along with a call package to keep landline and mobile call costs to a minimum.

A business phone system works with dedicated phone numbers, user licences and call packages to make and receive phone calls over the telephony networks. The phone system software is designed to give users control of where, when and how calls are answered during working hours and outside of working hours. In many instance, businesses build welcome messages with the system diverting calls to several users at once or an IVR is configured to help callers reach the correct department of the business.