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Business Phone Systems

The best phone system for a small business is easy to manage with an online console to manage where, when and how calls are answered. Typically the small business user requires flexibility to answer calls at a desk, on the move or from any web-enabled device. With all systems a low-cost licence to connect to the system is required, along with a call package to keep landline and mobile call costs to a minimum.

A business phone system works with dedicated phone numbers, user licences and call packages to make and receive phone calls over the telephony networks. The phone system software is designed to give users control of where, when and how calls are answered during working hours and outside of working hours. In many instance, businesses build welcome messages with the system diverting calls to several users at once or an IVR is configured to help callers reach the correct department of the business.

Phone Systems Key Features

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WhatsApp integration

The WhatsApp Platform is perfect for any type of businesses and call centres that require a high level of customer service interaction such as Sales and Marketing, Operations and IT. For smaller businesses, WhatsApp Business is the ideal option for interacting with customers one to one and in group messages.

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AI Powered

Artificial intelligence, which enhances productivity through features like real-time transcription, translation, sentiment analysis, and smart reply suggestions. These AI tools help users understand conversations better and respond more effectively.

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PCI

Payment Card Industry Data Security Standard, which is a set of security rules and procedures to protect cardholder data from fraud and theft. It requires any business that accepts, processes, stores, or transmits credit card information to maintain a secure environment, and it is enforced through contracts with payment processors, not as a government-mandated law.

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CRM integration

The process of connecting your Customer Relationship Management (CRM) system with other software and applications, like your email marketing tool, e-commerce platform, or accounting software. This connection allows data to be exchanged and synchronised automatically, eliminating manual data entry, reducing errors, and ensuring everyone in the company has access to the same, real-time information.

Microsoft Team

The popularity of Microsoft Teams has increased as more people move towards home working and remote working environments. Empowering your team to work effectively no matter where they are located has never been easier!

Desktop APP

A software program that is installed and runs directly on a user's local computer, using the device's own resources like CPU and memory. These apps can often function offline and are known for strong performance, especially for demanding tasks like video editing or gaming, and may offer greater security since data is stored locally. Examples include applications like Microsoft Office, Adobe Photoshop, and games.

Mobile APP

The global demand to work from any location on any device is increasing. Having the ability to work remotely and be agile has become a key part of working life, and has changed the day-to-day operations for many businesses.

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Free Phones

Free HD phones are available on selected tariffs and selected contracts

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Free Calls

Free Local, National, and UK mobile calls are available on selected tariffs, and free international calls are available on selected plans

Which phone system is best for your business?

Choosing the right phone system can make a huge difference to your business and how it functions internally. Our experts are on-hand to discuss your requirements.

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Telecoms World's Platinum Partners

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The key benefits of Telecoms World as your communications provider

We provide fuss-free and cost-effective voice and data services to support businesses in the UK

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UK Based
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Rated Excellent
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Est. 2002

Proud to work with leading UK businesses

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Ladbrokes logo
Castore logo
YBMB logo
lego logo
kings ferry icon
medgen logo
DS smith logo
hilton logo
Maldon salt logo
costain logo
direct insurance group logo
Dementia uk logo
Hays Travel logo
NHS logo
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