We have over 1000 5 star reviews on Trustpilot

Call Centre Wallboard

Real-time cloud based reporting of calls and contact centre agents

Call Reporting Enquiry

Complete your details below and a member of our team will respond to you shortly (Mon-Fri)

What would you like to achieve?
How many handsets (users) do you require?
What features do you require?
When would you like to implement your VoIP Phone System?

Call Reporting - Future-proof your customer service

Call Reporting - Future-proof your customer service

Turn your call centres into true contact centres with our hosted contact services. By merging email, webchat and customer callbacks with intelligent call routing, you can create a hosted contact centre at minimum expense. Our simple-to-use online portal gives you additional management level control and real-time wallboard analytics to manage your Call Centre from any internet-abled device.

Award-Winning Call and Contact Centre Analytics

Accurate analytics and flexible reporting on business calls
Omnichannel Analytics

Call analytics and flexible reporting on business calls, sales/service channels and agent handling.

Calls, Emails and Message notifications with a call centre wallboard
Agent Notification

Calls, Emails and Message notifications are presented to agents in a single online view.

Configure wallboard views that show call response times, queue lengths and much more
Live Statistics View

Configure wallboard views to show call response times, queue lengths, call durations and more, in real-time.

View the wallboard data in a range of custom reports
Build Custom Reports

View the wallboard data in a range of custom reports. Display the data online or export files in excel.

Historic wallboard data. Easily review historic data and filter records by date, time, agents
Historic Contact Data

Easily review historic data and filter records by date, time, agents. Audit daily, weekly and monthly reports.

Review contact centre agents by name or extension on wallboard views
Agent And Extensions

Review your contact centre agents. Wallboard views give a snapshot of team performance.

Stand out from your competitors and improve business with wallboard statistics
Service Levels

Stand out from your competitors and improve business with valuable data on sales, customer service & support.

Busy Lamp Fields are used to show the availability of agents
BLF Availability

Busy Lamp Fields are used to show the availability of agents, highlighting their activity and performance.

Create a True Contact Centre to Support your Business

Add a further layer of resilience to your business where agents can simply log-in and take calls anywhere.
Boost customer satisfaction with fewer data entry errors and lower-than-average call handling time.
Wallboard stats allow you to review productivity and reduce costs across everything you do.
Review the success of your marketing campaigns and staff call handling at a glance with real-time call data.

Telecoms World's Platinum Partners

Telecoms World are a Gamma Platinum Partner
VoIP with Eve
Unified Communications with Wildix
VoIP and 3CX
NTA Voice Technology - hosted phone system
Akixi. VoIP phone system
TW Cloud hosted phone system
Mitel. VoIP

Get Your FREE VoIP Phone System Quote

All the features you need with one low monthly rental

Complete Online Control
Cost-effective Call Recording
Conferencing and Screen-share
CRM and System Integration
Voice, Messaging, Video
Flexibility to add/remove users
Get a FREE quote today
Telecoms World
18,500+
Accounts
Happy Customers
7,800+
Office Suites
Across the UK
5
Star Reviews
On Trustpilot
24 / 7
Support
Customer Service

Telecoms World

Unit 2/3 Kingfisher House
New Mill Road
Orpington
Kent BR5 3QG

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Recent accolades

We are award winners - Comms National Awards

Government Business

We are a Crown Commercial Service Supplier

Trustpilot Reviews

We have over 1000 5 star reviews on Trustpilot

Call Reporting Enquiry

Please enter your details below and someone will be in touch with you as soon as possible