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Inbound Numbers

What are Virtual 01/02 numbers?

A Virtual Number, also referred to as a local or geographical number, is an inbound number with a local call prefix (such as 020 for London) that can be called at a local or national rate. Create a presence in any UK town or city by choosing a variety of “local” Virtual Numbers starting 01 (0161 for Manchester) or 02 (0203 for London).


What are non-geographic numbers?

Non-geographic numbers (NGN) are numbers that do not indicate your geographic location. Our NGN ranges consist of the following prefixes - 0800, 0808, 0843, 0844, 0845, 0871, 0300, 0303, 0333, 0344, 0345, 0370, 0371.


What are Business 03 Numbers?

Introduced in 2007, the 03 Number range that was launched by Ofcom and is charged at the same rate as an 01 or 02 local number. The local rate charge is applicable if the call is made from a UK landline and becomes a free call from a mobile phone (using an inclusive minutes bundle). Unlike traditional landline phone numbers, 03 numbers are not linked with specific geographic locations. 03 Business Numbers range from 0333 Numbers0370 Numbers, and 0345 Numbers.


Can I keep my existing number?

Yes, non-geographic numbers sit on top of your existing landline or mobile number.


Can I route incoming calls to a mobile?

Yes, you can. Our call management tool allows you to route incoming calls to any UK 07 mobile number. Routing calls through to mobile will incur additional costs. View our dedicated Business SIM Only Mobile tariffs for more information.


What additional costs can I expect when routing to a mobile?

Routing incoming calls to mobile are charged atp per minute rate. Thep per minute call costs start from 7 p/min to 9p/min. This depends on the non-geographic number.


How long will my non-geographic number take to be connected?

We aim to connect non-geographic numbers within 1 to 2 working days. As soon as your services are connected, our Customer Services department will email you to let you know.


How can I add optional call solutions to my existing non-geographic number?

By viewing our optional extras page, you can choose and select solutions to manage incoming calls. Select the call features you wish to add to your account.


Can I point my non-geographic number to my Skype phone?

If your Skype number starts 01 or 02, we can route calls from your NGN to your Skype phone.


What are the peak and off-peak rebate time zones?

Revenue share 0844 Numbers and 0871 Numbers produce a rebate. Peak rebate hours are from 8 am - 6 pm Monday to Friday and off-peak hours fall outside of Monday to Friday.


How many concurrent calls can I receive on my 08 number?

You can receive as many calls at any given time, although this will depend on how many phone lines you have installed within your premises.


What’s the cost of a 0800 number?

Calls made to 0800 Numbers from a UK landline are free of charge.


Is a UK 0800 number free to call from abroad?

No, the caller will be charged an international rate which is provided by their supplier abroad. The Freephone 0800 range is free to call from a UK landline.


How to call a 08 number from overseas?

When calling a 08 number from abroad, you are required to drop the leading 0. For example +44800 043 0800 or 0044800 043 0800


Can I keep my number once I have ported it to Telecoms World?

Yes. The number is yours until you wish to cancel your contract.


How long would it take to port my number to Telecoms World?

Porting your 08 or 03 number to Telecoms World will take up to 30 working days. There is a simple step-by-step guide on our Number Porting page.


When porting my number, will there be any disruptions/downtime?

There will not be any downtime when porting your number to Telecoms World. Your business landline will not be disrupted at all, and the ported number will be active as soon as it is transferred.


What are International Numbers?

Businesses looking to create a global brand presence or appear to have an operation in a specific town, city or country will look to use an International Phone Number. These numbers are used to promote the business service in the chosen country with incoming calls routed to a chosen telephone line which is often the main headquarters for the business, located in an entirely different country itself.


NUMBER RATES

Freephone 0800 Numbers

  • Calls outside of inclusive minutes terminating to UK landlines are charged at 2p per minute. 

  • Calls outside of inclusive minutes terminating to UK mobiles are charged at 6p per minute. 

  • Calls terminating to mobile numbers other than those issued by O2, Vodafone, Orange, T-Mobile, EE, Virgin mobile and Three will be charged at 50p per minute. 

  • Calls originating from a UK Mobile will have a surcharge of 4p per minute. 

  • 0800 numbers have a 1 minute minimum call charge, unless otherwise stated. 

  • Voicemail to email is charged at 4.25p per minute. 

  • Recorded calls are charged at 2p per minute. 

  • Calls originating from a pay phone will have a surcharge of 79p per minute. 

Local-rate 01/02 Numbers 

  • Calls received outside of inclusive minutes from UK mobiles charged at 4p per minute. 

  • Calls received outside of inclusive minutes from UK landlines charged at 1p per minute. 

  • Voicemail to email is charged at 4.25p per minute. 

  • Recorded calls are charged at 2p per minute. 

Business 0333 Numbers 

  • The cost to call any 03 Number (0300, 0333, 0330, 0370 or 0345 numbers) are all the same price to call as if you were calling an 01 or 02 landline. 

  • Mobile users are generally set up with a mobile rate plan which includes an 'inclusive minutes bundle'. The amount of minutes in a bundle can vary but include calls to 01, 02, and 03 Numbers. 

Charity 0300 Numbers 

  • 0300 Numbers are not free to call like freephone 0800 and 0808 Numbers. However, they can be called at no extra charge on many phone tariffs with inclusive minute bundles, as with all other 01, 02, 03 numbers. 

Rebate 084X Numbers

  • The cost to call 0844 Numbers is made up of two parts. The initial 'Access Charge' is set by the caller's landline or mobile provider. A further 'Service Charge' for calls to 0844 Numbers is charged at 7p per minute. 

  • Calls diverted to a UK mobile are charged at 4p per minute. These rates apply to mobile numbers originally issued by: O2, Vodafone, Orange, T-Mobile, EE, Virgin mobile and Three. 

  • Voicemail to email is charged at 4.25p per minute 

  • Recorded calls are charged at 2p per minute. 

  • Annual service charges will apply to all services without a monthly or quarterly rental charge 

  • The 0845 Number holder does not pay anything to receive calls which can be diverted to any UK landline or mobile phone.  

High-rebate 087X Numbers 

  • The cost to call 0870 Numbers is made up of two parts. The initial 'Access Charge' is set by the caller's landline or mobile provider. A further 'Service Charge' for calls to 0870 Numbers is charged at 13p per minute. 

  • Calls diverted to a UK mobile are charged at 13p per minute. These rates apply to mobile numbers originally issued by: O2, Vodafone, Orange, T-Mobile, EE, Virgin mobile and Three. 

  • Voicemail to email is charged at 4.25p per minute. 

  • Recorded calls are charged at 2p per minute. 

  • Annual service charges will apply to all services without a monthly or quarterly rental charge 

  • The 0870 Number holder does not pay anything to receive calls which can be diverted to any UK landline or mobile phone. 

Premium Rate 09 Numbers 

  • Ofcom regulations have made things clearer for the consumer when calling 09 Premium Rate Numbers. The costs are broken into two parts - the service charge and the access charge. 

  • The service charge is the rate you have chosen for callers to pay when calling the 09 Premium Rate Number. It is charged per pence or per minute. 

  • The access charge is an additional rate set by the caller’s phone service provider and will vary from service provider to service provider. 

  • You are obligated to display these service charges alongside your number wherever you use it, such as on your website or marketing materials.

  • Ofcom recommends using the following format: 

    "Calls cost x pence per minute (ex. VAT), plus your phone company's access charge." 

  • If you charge per call, rather than per minute, the recommended format is: 

    "Calls cost x pence / £x per call (ex. VAT), plus your phone company's access charge." 

  • Depending upon the services you are providing your 09 Premium Number for, the exact payments will vary but generally the revenue procedure is the same in all cases. Callers will ring your Premium Rate Number and are charged the Premium Rate Number cost. However, the actual cost of the call will depend on their service provider and if they are calling from a mobile. Each minute of the call, or part thereof, generates revenue for you, which is credited to your Telecoms World account. 

Visit our Inbound Numbers page for more information

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